Bespoke Aged Care Advisory Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

1. What information we collect

We may collect personal and sensitive information when you:

• Submit an enquiry through our website, email, or phone.

• Book or request a consultation.

• Subscribe to updates, newsletters, or resources.

• Provide documents or information related to aged care services.

This information may include your name, contact details, date of birth, address, health or care needs (where relevant), and financial or family information necessary to provide our services.

 

2. Why we collect this information

We collect personal information so that we can:

• Provide tailored aged care advisory services.

• Assess your needs and recommend appropriate care pathways.

• Arrange consultations and manage bookings.

• Process payments for our services.

• Communicate with you about your enquiry, service updates, or related resources.

 

3. How we store and protect your information

We take reasonable steps to ensure your personal information is safe and secure. Information is stored in secure systems with password protection, encrypted storage, and access limited only to authorised personnel.

 

4. Sharing your information

We do not sell or rent your personal information.
We may share information only where necessary with trusted third parties, such as:

• IT and website service providers.

• Payment processors.

• Professional advisers (e.g., legal or financial) if required to deliver your service.

We will not share your sensitive health information with third parties without your consent, except where required by law.

 

5. Your rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections or updates if your information is inaccurate or incomplete.

• Withdraw consent for us to use your information (subject to legal obligations).

 

6. Complaints

If you have a concern about how your privacy has been handled, please contact us:

Privacy Officer
Bespoke Aged Care Advisory Pty Ltd
📧 Email: admin@bacadvisory.com.au
📞 Phone: 0468 849 005

We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

7. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.